Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of social14.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
P***k –
Everything is fine. Good and cheap!
T***e –
i really love this. It very heavy and beautiful. Its arrived in 2 weeks im really happy about this
J***a –
Really satisfied with the quality and the little present was so so much kind of you dear social14 ! Thanks
A***a –
Güzel tavsiye ederim / good production i love it and recommend it
B***I –
Colour is yellow, okey but colour tone is different than the photo
Z***e –
I absolutely love this case. The red is AMAZING and whilst the quote couldn’t be bolder it still looks great and I’m so happy with it. thank you so much, arrived quickly and only took 3 weeks to the uk
Customer –
Everything is fine, there is a light smell of the sticker, but it disappeared the next day, a quality body, sits tight
J***a –
Beautiful, the camera has a little shift, but does not affect the photo in any way
Customer –
Thank you for the gift
R***o –
Great quality! I absolutely love it and it’s just as beautiful as shown in the picture. Also loved and appreciated the little gift that came with it! Took almost a month to come which is better than usual – I truly recommend it to anyone
Customer –
Shipping 4 weeks
V***v –
Took a long time, but the cover is good, thank you
S***n –
The CAP is really beautiful! It arrived in Turkey in 5 weeks. It’s totally worth the money. Packaging is nice, gift came with it. I like it very much. Thanks!
M***m –
Good quality all as in the picture thank you very much to social14! 🙂
A***a –
the case is very good and matches my phone. also i received a gift. thank you!
M***e –
took more than a month. all good.
I***h –
Excellent cover 🙂 I contacted the store several times, they answer quickly and politely
F***r –
The material is a bit poor and it gets dirty immediately.
Customer –
I love it! It looks great on your phone and it’s made really well!! Highly recommend:)
C***v –
It arrived with a gift.
Customer –
The cover is good, silicone, but after wearing the cover about 5-7 days the white frame on the case became pink, let’s see what happens next. As a gift they put a special piece for the lead.
B***n –
Good. Thanks Social14!
A***a –
Came before the specified period, for which I’m very pleased. Very pleasant to the touch, the picture is good quality, put on with difficulty, but all the holes and buttons match. Social14 even sent a gift
T***A –
Just like in the photo, thanks for the gift, very necessary
O***o –
I’ve waited 1 month for this case… in the package I’ve found a little extra thing for your charger? It looks cute on phone, would recommend
O***a –
It came quickly. The quality is good, only the inscription itself is pasted a little crooked.
A***m –
Absolutely love this case. Good quality. Thanks for little gift
R***z –
I love it
E***o –
A cool cover, just like in the photo, came very quickly.
I***c –
Arrived soon, thank you for the sweet gift you sent 🙂
P***p –
Poor Quality Printing
Social14 –
We’re sorry you’re not happy with your purchase! We are sending you a full refund 🙂
R***m –
It is a nice case! Fits well to phone.